Mercantile Eugene Oregon
Due to COVID-19 measures that are state-mandated, we have implemented certain restrictions that we ask our customers to follow.
We are only allowed to have a certain number of customers physically in the store due to social distancing rules. We may ask you to wait outside until another customer leaves the store before we can invite you inside to shop.
Face masks are a requirement and need to be worn inside of our establishment. Customers that are unable to wear a mask are encouraged to give us a call and we can do your shopping for you and offer curbside pick-up. You are welcome to place your order online at www.mountainroseherbs.com with "In-Store Pick Up" as your shipping method. Pick Up orders are ready 2 business days after they are placed. You can contact the Mercantile to check on your order status and verify if the Mercantile staff is able to bring your order to your car to minimize contact risk and exposure.
We are unable to accept ANY store returns at this time. Product that is purchased or picked up and taken out of the store will not be accepted back as a return. For any issues with your product, please start a claim with our Claims & Returns Department here.
PICKUP ORDER POLICY
You may place your order online at www.mountainroseherbs.com with "In-Store Pick Up" as your shipping method. Pick Up orders are ready 2-3 business days after they are placed, with 2pm being the cutoff time. Orders are not processed or delivered on weekends or holidays. Please contact the Mercantile if you have questions about when your order will be ready for pickup.